These terms govern your use of our website and the services Softileo provides. By engaging with us, you agree to these terms. We have written them to be as clear and fair as possible — no hidden clauses.
By accessing softileo.com, requesting a quote, booking a consultation, or engaging Softileo for any service, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with any part of these terms, please do not use our website or services. We reserve the right to update these terms at any time — continued use of our services following any changes constitutes acceptance of the updated terms.
Softileo provides the following professional services to businesses and entrepreneurs worldwide. All services are subject to scope agreement, timeline confirmation, and project-specific terms outlined in our proposals.
Store setup, custom theme development, app integration, Shopify Plus solutions.
Custom themes, plugin development, WooCommerce stores, site migrations.
n8n workflows, AI chatbots, custom GPT integrations, process automation.
Bespoke web applications, SaaS products, patient portals, mobile apps.
Technical SEO, content strategy, social media management.
Logo design, brand identity, UI/UX design, video editing.
Services are delivered remotely. Exact deliverables, milestones, timelines, and pricing are confirmed in a written project proposal or statement of work (SOW) before work commences.
To enable Softileo to deliver your project on time and to the agreed standard, you agree to the following obligations:
Provide feedback, approvals, and required assets within the timeframes agreed in the project proposal. Delays caused by late client feedback may extend the project timeline proportionally.
Supply all necessary logins, API keys, hosting credentials, and third-party platform access required to complete the project. You are responsible for the security of credentials shared with us.
Provide accurate, complete, and up-to-date information including brand guidelines, content, and business requirements. Inaccurate information that necessitates rework may incur additional charges.
Ensure that any content, trademarks, images, or materials you provide do not infringe any third-party intellectual property rights, privacy rights, or applicable law.
Designate a primary point of contact for the project and respond to communications within 3 business days unless otherwise agreed.
All pricing is confirmed in your project proposal before work begins. By approving a proposal, you agree to the payment schedule outlined therein.
| Term | Detail |
|---|---|
| Deposit | 50% upfront payment required to commence work on all projects |
| Final Payment | Remaining 50% due before final files are delivered or site goes live |
| Invoicing | Invoices issued via email with a 7-day payment window |
| Late Payment | Overdue invoices may incur a 1.5% monthly late fee after 14 days |
| Suspension | Work may be paused on accounts with outstanding invoices over 14 days |
| Refunds | Deposits are non-refundable once work has commenced; see cancellation policy |
| Currency | All invoices issued in USD unless otherwise agreed in writing |
Upon receipt of full and final payment, Softileo assigns all intellectual property rights in the custom deliverables to the client. This includes source code, design files, and written content created specifically for your project.
Any pre-existing tools, frameworks, libraries, or methodologies used by Softileo remain our property. We grant you a non-exclusive, royalty-free licence to use these as part of your delivered project.
You retain ownership of all content, images, trademarks, and materials you provide to us. By supplying these, you warrant that you have the right to use them and to permit us to use them in your project.
Unless agreed otherwise in writing, Softileo reserves the right to showcase completed projects in our portfolio, case studies, and marketing materials. We will never disclose confidential business information.
Projects may incorporate open source libraries. These remain subject to their respective licences (MIT, GPL, etc.) which are separate from the ownership terms outlined here.
Both parties agree to keep confidential all proprietary information, business data, technical documentation, pricing, and trade secrets shared during the course of the project.
Softileo warrants that all services will be performed with reasonable skill and care, in accordance with the agreed specifications and professional industry standards.
We warrant that deliverables will conform to the agreed specifications, that we have the right to provide the services, and that our work will not knowingly infringe third-party intellectual property rights.
We do not warrant that our services will be free from all defects, that third-party platforms (Shopify, WordPress, etc.) will function without interruption, or that results such as revenue growth or search rankings are guaranteed.
We provide a 30-day post-launch warranty covering bugs and defects directly attributable to our work. Issues caused by client modifications, third-party updates, or platform changes are outside this warranty.
To the fullest extent permitted by applicable law, Softileo's total liability to you for any claim arising from or related to our services shall not exceed the total fees paid by you for the specific project giving rise to the claim in the 6 months preceding the claim.
We are not liable for damages resulting from: third-party platform outages or API changes (Shopify, WordPress, Meta, Google, etc.), client failure to maintain backups, force majeure events, or modifications made to deliverables by anyone other than Softileo.
Either party may terminate a project agreement under the following conditions:
You may cancel a project at any time with 14 days written notice. Work completed up to the cancellation date will be invoiced at the pro-rata project rate. Deposits paid are non-refundable once work has commenced.
We may terminate an engagement with 14 days written notice if: invoices remain unpaid beyond 21 days, the client is abusive toward our team, the project requires us to engage in unlawful activity, or it becomes technically unfeasible.
Either party may terminate immediately for material breach — for example, non-payment, breach of confidentiality, or fraud — provided written notice identifying the breach is given and the breach is not remedied within 7 days.
On termination, Softileo will deliver all completed work to the client (subject to any outstanding payments). Each party will return or destroy the other's confidential information. Sections on IP, confidentiality, payment, and liability survive termination.
We aim to resolve any disputes quickly and fairly. In the event of a disagreement, both parties agree to the following process:
We reserve the right to modify these Terms of Service at any time. When we make material changes, we will:
Continued use of our services after the effective date of any changes constitutes your acceptance of the revised terms. If you do not agree, you must stop using our services and notify us in writing.
If you have any questions about these Terms of Service or any of our agreements, please get in touch:
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